Please plan early for your holiday shipping! To ensure delivery by December 20, 2024, we recommend that you place your gift card order by Friday, December 6, 2024 and your product order by Monday, December 13, 2024 and choose UPS 2nd day or UPS next day air as prioritized shipping methods. The last day we recommend for UPS 2nd day air or UPS next day air service is Monday, December 16, 2024. Next day or second day air delivery must be submitted by 10:30 am Central Time. We do not ship on weekends or holidays.

We will be closed on Tuesday, December 24, 2024 and Wednesday, December 25, 2024. We will reopen for business on Thursday, December 26, 2024. You may also refer to our holiday shipping schedule.

For assistance with purchase of a gift card, please contact FISERV directly at 888-323-9887 or email snapon@wgiftcard.com.

For assistance with the redemption of a gift card, please contact the Customer Care Center directly at 877-762-7664 or email eorders@snapon.com.

If the quantity you are requesting is greater than the quantities currently available, we will ship the available quantities as soon as possible, and the balance will be shipped as soon as the item is back in stock. Your credit card will only be charged for items shipped. Please note that orders placed using a gift card or gift certificate will only ship when ALL items ordered are available and in stock. Orders placed using a gift cards or gift certificates are not eligible to be partially shipped as the inventory becomes available. If you require an item urgently that is available for shipment, please place this item on a separate order. Multiple orders may be placed using a gift card or gift certificate as long as balance remains. The availability of the products described on the website, and the product descriptions, may vary and are subject to change without notice.

Orders requiring Next Day or Second Day delivery must be submitted by 10:30 AM Central Time. We do not ship on weekends or holidays. All other methods of delivery will be shipped within 3 business days.

Orders placed via shop.snapon.com can only be shipped within the 50 States and Guam shipped (Customers in Puerto Rico and other US Territories cannot use this website to place orders). The billing address (mailing address for credit card statements) MUST also be in the 50 States or Guam.

Shipping carriers we support do not deliver to P.O. Boxes.

For billing and shipping addresses outside of the United States, your order will not be processed via this website and this website pricing may not be applicable. For general inquiries please contact 262-656-5200 and for export inquiries please phone Snap-on Tools International, LLC, at 262-656-6473. Snap-on International LLC can also be contacted by fax at 262-656-1403 or 262-656-0837 or via email at intl.sales@snapon.com

Customers buying Product for personal use can obtain the Product warranty information by calling the Snap-on Customer Care Center via telephone at 1-877-762-7664 or e-mail ncccsupport@snapon.com. During the applicable duration of the applicable personal use warranty, at its option, Snap-on will repair or replace its Products which fail to meet the personal use warranty standards, or provide a refund by repaying or crediting Customer with an amount equal to the purchase price of such Products. Repair, replacement or refund shall be at the election and expense of Snap-on, and is Customer's exclusive remedy in place of all other rights and remedies. This warranty only extends to the original Customer and cannot be transferred or assigned. To obtain warranty service contact the Snap-on Customer Care Center via telephone at 1-877-762-7664 or e-mail ncccsupport@snapon.com. The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) where customer purchased the product, (3) full name, (4) shipping address, (5) phone number, (6) e-mail address, (7) item number(s) or approximate weight of return package. Warranty requests that do not include all of the required information will not be processed. Once the warranty request is validated, the customer will be provided an RGA number and will be sent a shipping label either electronically thru e-mail or thru the U.S. mail, and must ship the product to Snap-on. Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected. If the warranty request is found to be valid, the product will be repaired and returned to the customer or a replacement product or refund will be shipped to the customer. If the warranty claims is found to be invalid, the original product will be returned to the customer. By repairing or replacing a Product, or providing a refund, Snap-on does not waive a claim that a Product nevertheless has been subject to abnormal use. You can obtain further information regarding the personal use warranty by writing: Snap-on Tools Company LLC, Consumer Warranty Information Center, 2801 – 80th Street, Kenosha, Wisconsin 53143. This address cannot be used to obtain warranty service. Any product mailed to this address will be returned.

If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.

Consumer Warranty Information Center, 2801 – 80th Street, Kenosha, Wisconsin 53143. This address cannot be used to obtain warranty service. Any product mailed to this address will be returned.

If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.

Submit a Warranty or Repair Claim

Snap-on warrants to Customers who purchase Product from authorized Snap-on distribution channels for use in their profession that Snap-on® brand Products and Blue-Point® brand Products will be free from defects in workmanship and materials for a duration described in each Product's warranty code. The warranty duration depends upon the nature of the Product. If the Product information for purchased Product does not include a warranty statement with the applicable duration or prior to a Product purchase, Customer can obtain the Product warranty code and warranty duration from a selling Snap-on dealer or representative or by writing Snap-on at the address provided at the end of this warranty statement. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, O2 sensors and batteries. This warranty only extends to the original Customer and cannot be transferred or assigned.

During the applicable duration of the warranty, at its option, Snap-on will repair or replace its Products which fail to give satisfactory service due to defective workmanship or materials, or provide a refund by repaying or crediting Customer with an amount equal to the purchase price of such Products. Repair, replacement or refund shall be at the election and expense of Snap-on, and is Customer's exclusive remedy in place of all other rights and remedies. Any products or parts replaced or for which Snap-on has provided a refund are the property of Snap-on and will not be returned. By repairing or replacing a Product, or providing a refund, Snap-on does not waive a claim that a Product nevertheless has been subject to abnormal use.

To obtain warranty service, return products to a Snap-on franchisee or representative.

For customers not serviced by a Snap-on franchisee or representative, contact the Snap-on Customer Care Center via telephone at 1-877-762-7664 or e-mail ncccsupport@snapon.com.  The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) where customer purchased the product, (3) full name, (4) shipping address, (5) phone number, (6) e-mail address, (7) item number(s) or approximate weight of return package. Warranty requests that do not include all of the required information will not be processed. Once the warranty request is validated, the customer will be provided an RGA number and sent a shipping label either electronically thru e-mail or thru the U.S. mail, and must ship the product to Snap-on. Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected. If the warranty request is found to be valid, the product will be repaired and returned to the customer or a replacement product or refund will be shipped to the customer. If the warranty claims is found to be invalid, the original product will be returned to the customer. By repairing or replacing a Product, or providing a refund, Snap-on does not waive a claim that a Product nevertheless has been subject to abnormal use. You can obtain further information regarding the professional use of Products warranty by writing: Snap-on Tools Company LLC, Professional Use Warranty Information Center, 2801 – 80th Street, Kenosha, Wisconsin 53143. This address cannot be used to obtain warranty service. Any product mailed to this address will be returned.

If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.

In addition to any limitations outlined in warranty statements provided with the Product, Snap-on does NOT provide any warranty for (1) products labeled other than Snap-on or Blue-Point or (2) products subjected to "abnormal use". Products that are not labeled Snap-on or Blue-Point are subject to the warranty provided by the manufacturers of those products and Snap-on will pass along any such warranties. "Abnormal use" includes misuse, accident, modification, unreasonable use, abuse, neglect, lack of maintenance, use in product-related service, or use after the product is significantly worn. Abnormal use of tool storage units also includes, without limitation, situations when a unit is pulled using a mechanical vehicle, rolled over large drops, used in a highly corrosive environment, used as a step stool, modified with non-Snap-on parts, overloaded or modified in any way.

Customers may return any Product purchased from this Site (except for products identified as non-returnable by Snap-on) for any reason within 30 days of delivery. To return a Product, Customer must call 1-877-762-7664 or email a return request to eorders@snapon.com to request a Return Goods Authorization form ("RGA"). The RGA will provide detailed instructions on the return process. Product must be in new, sellable condition when returning for a refund. Opened software and gift cards are NON-returnable/refundable. Upon receipt and confirmation of the return by Snap-on, Customer's credit card will be credited for the amount of the purchase price of the item and the tax paid by Customer, less shipping charges for the return, except in cases of the wrong Product being shipped by Snap-on, or in the case of a damaged or defective Product. In the case of a damaged or defective Product, Customer may choose to have the Product replaced with the identical Product, or if the Product shipped was not the Product ordered by the Customer, Customer may elect to have the correct Product shipped. Only Product purchased from this Site can be returned in this fashion. Snap-on requires that you return your Product with prepaid insurance using UPS or Parcel Post. Snap-on will not accept returns sent C.O.D. If the Product was damaged in transit, Snap-on requests that you hold the Product and original packaging and call the carrier for inspection and pick-up.

Snap-on strongly encourages you to send returns with a tracking number or delivery confirmation number. Snap-on recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Snap-on or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.   Snap-on is not responsible for lost or damaged returns. 

If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.

Refunds will only be issued to the credit card used for the original purchase. In the event that card is no longer active, a refund will be issued via check.

Returns are handled by Snap-on's third party supplier. All Gear must be returned unworn and unused, in its original saleable condition with all tags and packaging intact. Customers may return any Gear purchased from this Site for any reason within 30 days of delivery. To return Gear, Customer must complete the Return Form and use the Return Label included with the shipment of the original ordered Gear, or to request return instructions call 1-877-762-7644 or send an email to eorders@snapon.com. Upon receipt and confirmation of the return by Snap-on's third party supplier, Customer's credit card will be credited for the amount of the purchase price of the item and the tax paid by Customer, less shipping charges for the return, except in the cases of the wrong Gear being shipped by Snap-on's third party supplier, or in the case of damaged or defective Gear. In the case of damaged or defective Gear, Customer may choose to have the Gear replaced with the identical Gear, or if the Gear shipped was not the Gear ordered by the Customer, Customer may elect to have the correct Gear shipped. Only Gear purchased from this Site can be returned in this fashion. Snap-on requires that you return your Gear with prepaid insurance using UPS or Parcel Post. Snap-on will not accept returns sent C.O.D. If the Gear was damaged in transit, Snap-on requests that you hold the Gear and original packaging and call the carrier for inspection and pick-up. Orders and returns for Gear are processed and handled by a third party supplier. Customer's credit card will be separately charged for such Gear under the name of the third party supplier.

If you are claiming an exemption from sales tax you must provide evidence of your exempt status in accordance with applicable law in your state and this should be either:

Faxed to: 877.762.7663

ATTENTION INTERNET ORDERS

or

Emailed to: ccctc@snapon.com

Contact your state department of revenue or visit their website to determine the proper documentation you will need to claim your exemption. Please understand that in order to promptly ship your order to you, you will initially be charged sales tax, and upon receipt of satisfactory evidence of your exempt status, the amount of the sales tax charged will be credited to you.

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